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Customer Service & Sales Executive (Night Shift - On-site)

Customer Solutions & Sales
Lahore, Pakistan (On-site)
Full-time
Posted: May 29, 2025

Overview

We are seeking a proactive and skilled Customer Service & Sales Executive to join our Lahore office for the **night shift (9 PM - 6 AM PKT)**. This dual-focused role requires you to deliver outstanding customer support while actively pursuing sales opportunities to expand our client base. If you thrive in a challenging environment and possess both strong communication and persuasive sales skills, this role is for you. This is an on-site position.

Job Details

Department

Customer Solutions & Sales

Location

Lahore, Pakistan (On-site)

Employment Type

Full-time

Salary Range

PKR 35,000 - PKR 70,000 per month + Bonuses up to PKR 120,000 (depending on work performance)

Responsibilities

  • Respond to customer inquiries and provide comprehensive support via phone, email, and chat during night hours.
  • Proactively identify customer needs and promote suitable products or services to achieve sales targets.
  • Clearly articulate product information, benefits, and pricing to potential and existing customers.
  • Efficiently resolve customer issues and complaints, ensuring high levels of customer satisfaction.
  • Process transactions, update customer records, and maintain accurate data in the CRM system.
  • Maintain detailed and organized documentation of all customer interactions and sales efforts.
  • Collaborate effectively with cross-functional teams to ensure smooth service delivery and sales conversions.
  • Strive to meet and exceed individual and team sales quotas and customer service metrics.
  • Continuously update knowledge on company products, services, and industry best practices.
  • Adhere strictly to all company policies and communication guidelines.

Requirements

  • High School Diploma or equivalent; a Bachelor's degree is advantageous.
  • Preferably 1+ years of experience in a customer service or sales-oriented role, preferably in a nocturnal call center setting.
  • Exceptional command of both spoken and written English and Urdu.
  • Strong active listening skills with a proven ability to address customer needs and objections.
  • Demonstrated ability to persuade and influence customers towards a purchase decision.
  • A highly motivated, resilient, and customer-centric approach.
  • Availability to work the night shift (9 PM - 6 AM PKT), including weekends and public holidays as required.

Benefits & Perks

Competitive base salary with attractive sales performance bonuses.
Comprehensive health and life insurance.
Generous paid time off and public holidays.
Robust professional development and sales training programs.
An energetic and supportive team environment.
Significant opportunities for professional growth within sales and customer support.

Ready to Join Our Team?

We're looking for passionate individuals who want to grow their careers while making an impact.

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